Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order ships. During high volume periods or when items are out of stock, processing may take a few extra days; in such cases we will notify you by email.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout and depend on the shipping method and destination.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
| Express Shipping | 2–4 business days | Calculated at checkout |
| Free Shipping | On orders above ₹[insert amount] | ₹0 |
Delivery delays can occur due to weather, carrier issues, public holidays, or other unforeseen events.
3. Shipment Confirmation & Order Tracking
Once your order ships, you'll receive a shipment confirmation email that includes tracking details. Tracking information is usually active within 24 hours of shipment.
4. Shipping Locations
We currently ship to addresses within India. For international shipping, please contact our support team before placing an order so we can confirm availability and rates.
5. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Hallow Naturals is not responsible for these charges.